At Fleet Marketers, we are committed to providing exceptional digital marketing services that help our clients grow and succeed. While we strive to exceed your expectations, we understand things may not go as planned. Our refund policy ensures that both you and our team are clear on expectations in case there’s a need for a refund or revision.
Below are the key points of our refund and order cancellation policies:
Order Cancellation & Refund Policy
If you decide to cancel your order after payment, you may request a refund, but it must be done within 12 hours of your initial purchase. Refunds will be processed within 96 hours of the cancellation request through the same payment method used during the original transaction.
Please note our refund policy does not apply to cancellations made after 12 hours of placing the order.
Once a project has started, we do not accept service exchanges (switching one service for another) or postponements. We focus on delivering high-quality results on the agreed timeline, and we cannot alter the scope of work mid-project.
In short:
- Cancellation & Refund: Within 12 hours of order placement
- Refund Processing: Within 96 hours of cancellation request
- No Postponements or Service Exchanges once work has begun
Order Revision Policy
If you feel the deliverables do not meet the agreed-upon specifications or have missed the communicated deadlines, you can request a revision. We aim to ensure the final product aligns with your vision so that we can make the necessary changes at no additional cost and within a reasonable time frame.
If, for any reason (such as a significant industry update), the original service becomes obsolete or cannot be completed as planned, we will work with you to provide an alternative or revised service to meet your needs.
In short:
- Revision Requests: Available if the delivered work doesn’t meet the project description or deadline
- Postponing or Holding Projects: We can pause or delay work as needed until you’re ready to move forward.